Complaints Handling Policy

Our Commitment

Meena Technologies is committed to providing excellent service to all our clients. We take complaints seriously and aim to resolve them promptly and fairly.

How to Make a Complaint

If you wish to make a complaint, please contact us through any of the following channels:

• Email: investor.relations@meena-technologies.com
• Phone: +44 800 011 9220
• Mail: Meena Technologies, 12A06 HDS Tower, Jumeirah Lakes Towers, Dubai, UAE

What to Include

When making a complaint, please provide:

• Your full name and contact details
• Account number (if applicable)
• Details of your complaint
• Any relevant documentation
• What resolution you are seeking

Our Process

Upon receiving your complaint:

• We will acknowledge receipt within 2 business days
• We will investigate your complaint thoroughly
• We aim to provide a full response within 15 business days
• If we need more time, we will keep you informed of progress

Escalation

If you are not satisfied with our response, you may escalate your complaint to our senior management or seek external resolution through relevant regulatory authorities.